Refund policy
Last updated: September 28, 2026
Stitchy Crochet (operated by Marvo LLC) sells digital crochet patterns delivered as PDF files. Because our products are digital and available to you immediately after purchase, they can't be "returned" the way a physical item can. This policy explains exactly what we can and can't do.
Digital products are final sale
All purchases of digital patterns are final once the order is completed and the download has been made available. We are not able to offer refunds or exchanges because you changed your mind, bought the wrong pattern by mistake, or found the project harder than expected. Please read the product description, skill level, and materials list carefully before you buy.
When we will make it right
We stand behind our patterns. Contact us and we will replace the file or issue a full refund if:
- the file you received is corrupted, incomplete, or can't be opened, and we are unable to provide a working copy;
- you were charged more than once for the same order;
- the pattern you received is clearly not the pattern described on the product page.
If you simply can't find your download, don't worry — that's not a refund situation, we'll just resend it. Check your spam folder for the order confirmation, then email us with your order number and we'll send a fresh download link.
How to reach us
Email contact@stitchycrochet.com within 14 days of your purchase with your order number and a short description of the problem. We answer every message, usually within one business day.
Chargebacks
Please contact us before opening a dispute with your bank or card issuer. We can almost always solve the problem faster than a chargeback can, and we're happy to help.
Company details
Marvo LLC
30 N Gould St Ste R
Sheridan, WY 82801, United States
contact@stitchycrochet.com